Refund policy

30 days, and we pay the return shipping.

If a candle or spray isn't working for you, you have 30 days from the day it arrives to send it back. That includes a candle you've already burned. We would rather know it missed than have it sit on a shelf.

How to start a return

1. Email jmoses@meethaus.co with your order number.
2. For US orders, we send you a prepaid return label. Orders from outside the US are returned at the customer's cost.
3. Mail it to our warehouse: 1164 Scott St., Baltimore, MD 21230.

Refunds

Once the return arrives, we'll email you, and the refund goes back to your original payment method within 10 business days. Your bank can take a few more days to post it. If it has been more than 15 business days since we approved your return, email jmoses@meethaus.co.

Damaged or wrong item

Glass travels badly sometimes. If an order arrives damaged, or it isn't what you ordered, email jmoses@meethaus.co with your order number and a photo. We'll ship a replacement at no cost, and you don't need to send anything back.

Exchanges

The fastest way to get a different scent is to return the one you have and place a new order.

Gift cards

Gift cards can't be returned.